Hotel Policies

Below you can find details about our Hotel Policies. For more information email us at or text at 516-457-2533 or call  us  518-644-9800.

Cancellation Policy

If the reservation is cancelled within 30 days of the Arrival Date, it is refundable if unit re-rented.

Check-in / Check-out

Check-in is 3:00 pm and Check-out is 10:30 am. Please return keys to the box by the office upon check-out.


An advance deposit equal to the first night’s stay plus tax will be billed to your credit card at the time of booking.

Do Not Disturb Policy

If the “DO NOT DISTURB” sign is displayed on your guest room door, we will not service your room that day.  If you need additional towels or guest supplies, please see the Front Desk staff and we will  deliver towels or other guest supplies to your room.

Early Departures

No refunds are given for Early Departures, departures due to inclement weather, family emergencies, or failure of local utility provider’s service.

 Emergency Maintenance

Management reserves the right to enter any room at reasonable hours for emergency maintenance. Guests may not prevent management from entering the room in emergency maintenance situations as water leaks present a financial risk for property management.  Loss of television or internet access does not constitute an emergency situation.  Guests are asked not to attempt to fix any maintenance issues themselves.


Internet access on the property is complimentary and available in most areas but is not guaranteed.

 Fire Pit

Located on the top of the hill is a fire pit available for Guest use.  We ask that you abide by the following rules for your own safety as well as the safety of other guests:

    • Clean up the area when finished
    • Please be courteous to your fellow guests by respecting Quiet Hour, start to disbanded  at 10:30 p.m.

No Smoking Policy

The Lodges Bolton Landing is a Non-Smoking Hotel.  ALL RENTAL ROOMS AND BUILDINGS on the property are NON-Smoking. Any Guests, or their Visitors, found to have been smoking in a room (including evidence of cigarette butts or ashes on tables, floor, bathroom utilities, or in the garbage), WILL BE CHARGED between a room cleaning.

Reservations Policy:

All Guests must be registered at Check-In.

Occupancy Limit: No more than room capacity allows, based on available bed space in each room.

Only registered guests may use the facility including the dock, boat and pool.

Parking Policy

  • One parking space is allocated for each rental unit. 3 with the Lakehouse. Please note that parking spaces are not assigned or designated to certain rooms or units.. Please check with the front desk for available overflow parking locations.
  • Trailers/Boats: must be registered upon registration.
  • “No Parking” areas are clearly marked and are enforced.
  • Guests and Visitors must move their vehicles when asked by management.
  • Park at your own risk.  The Lodges at Bolton Landing is NOT responsible for any damage caused by other Guests.

Payment Policy

  • Full Payment is required upon Check-In.
  • Accepted Payment Methods: Cash, Visa, MasterCard,  American Express.
  • Photo ID: Required for all registered guests.
  • Taxes: 11% Tax (7% State Tax & 4% Bed Tax) is charged for all rooms.

 Pet Policy

  • Dogs are permitted (certain breeds) at a $30 per day cleaning fee. Must be registered at registration
  • No dogs by the pool or the dock and they must be on a leash
  • Pick up their pet’s poop

Swimming Policy

Swimming Hours: 9:00 a.m. to 6:00 p.m.

For your safety, and the safety of all our quests, we request you observe the posted Swimming Rules as there are no lifeguards on duty.

    • Swim at your own risk
    • No jumping or diving
    • No running
    • No glass bottles allowed in the swimming area
    • Children and Minors must be supervised by their Guardians at all times


We require that all visitors are registered at front desk.  Registers guests are responsible for the actions of their visitors.